Recently, Dyson issued a recall for its AM04 and AM05 model Hot & Cool fans. These are expensive (approximately $400) but offer bladeless air movement and as such are generally safer for curious pets and small children. I’ve used Dyson fans for about 3 years: My first Dyson purchase was the tower fan (AM02).
A few months ago, I received email notification from Dyson that their Hot & Cool fans were under safety recall. The email asked me to submit my product registration number at their web site, and upon confirming that my product (1st generation Hot & Cool fan, AM04) was indeed being recalled, instructions for taking the fan to UPS to be packaged and reshipped to Dyson. I didn’t have to do anything special, just take the fan itself to UPS and they did all the work for me. UPS gave me a receipt to prove I’d shipped the fan back to Dyson.
Yesterday, I came home to find a Dyson Hot & Cool fan on my front porch, the result of my recall return. Upon inspection, I realized it was brand new and was the newer model (AM05) rather than the AM04 that I’d sent back. With summer starting this weekend, I was very happy to have my Hot & Cool fan back since I use it year-round in the living room.
So, what do I think about Dyson post-recall?
I am impressed by how Dyson stood behind their products, made the product return process hassle-free, and not only returned the replacement quickly, sent an upgraded model (since my AM04 apparently couldn’t be repaired). I don’t perceive safety recalls as a flaw in manufacturing per se — sometimes hardware/software bugs aren’t apparently immediately post-production. I’m very pleased that Dyson seemed to take action promptly upon identifying the problem, rather than dragging their feet (or even trying to hide the problem) like some companies.
Kudos, Dyson! Your products are expensive but work very well and I appreciate your product support: Consider me a satisfied (and now even more loyal) customer.